FAQs

FAQs

Get help quick with our Frequently Asked Questions

Below you’ll find some of the most often asked questions and our best answers to them.

If the answers don’t answer your question as you would like, please do not hesitate to contact us through our website, email, or Instagram.

Question

All sales with Gracieux are final. Gracieux is a consignment market, which means that all items we offer on this site are provided by independent factories. Once a product is sold, the factory receives payment for its goods. For this reason, we are not able to process returns or exchanges.

If you have any questions or concerns regarding the sizing or condition of a specific product on our site, please contact us by email or on our various networks before you commit to purchase.

Refunds are ONLY handled based on misoperation, such as incorrectly shipped or missing items.

Question

In case you’re experiencing some kinds of technical issues when submitting your order please don’t worry. Our website is completely secure so any details you’re worried about will be protected. In the meantime, you can contact our customer services who will be more than happy to complete your order for you. Just contact us at: [email protected]

Question

Our site uses SSL technology to secure your information. In addition, when you send a payment, the recipient does not receive any financial information about you, such as your account or credit card number.

Question

Any cancellation after validation of payment is the subject of a claim for reimbursement to Gracieux. Please contact customer service as soon as possible after confirming your order.

Refunds may take several weeks to appear on your account.

Question

Shipping is subject to the weight and size of your order. You can see the shipping price on checkout.

Question

Delivery times depend on the factory used for your item. We usually send you a DHL tracking code within 7 days of your payment to your registered e-mail address.
Depending on the items purchased, we might have to use a different carrier to ship your package.
Keep in mind that gracieuxfashion is not responsible for any issues regarding shipment time, import tax or items seized by your country’s customs.
If there are issues regarding the shipment of your package, find the contact details of the shipping company (found through the track & trace link provided by us in your e-mail) and contact the shipping company. In most cases they will resolve your issue promptly.

Question

All the products viewed on this site are new but not authentic. In other words, they are not manufactured by the official factory.

Question

This depends on the item. Often times boxes cost extra, however with some items they are included. Please contact customer support if you have questions about a specific item.